Privacy Policy

 

1. General Information
We, KGR Schulz Hotel Berlin 1 GmbH, Hohenzollerndamm 3, 10717 Berlin (“Schulz Hotels,” “we,” “our,” or “us”), as the data controller, are committed to protecting your data. This statement is intended to provide you with information about the collection, storage, processing, and use of your personal data.

We take our commitment to data protection very seriously and collect, use, and process only as much personal data as is necessary.

The legal basis for data processing is the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG), as amended.

 

2. What personal data do we collect from you?
To make a reservation, you must provide at least the full name of the person making the booking, their place of residence, their email address, and their phone number.
The payment details required during checkout, such as the name of the account or cardholder and the account or
card numbers, are forwarded to the respective payment service provider or bank for payment processing.
All guests must provide their name, place of residence, and length of stay at check-in. If you do not provide us with this information, we may refuse the reservation or accommodation.
Additional information such as age, gender, and place of birth may be requested during registration. In addition, for marketing purposes, we may ask you about the purpose of your stay and request your email address to send you offers or newsletters. Providing this information is voluntary and not a condition for staying with us.

 

3. How and for what purposes do we use the data we collect from you?
We use the data provided to us to process the reservation or the accommodation contract.

If you have subscribed to our email newsletter or to receive offers, we will use your information to keep you regularly informed about our offers and promotions.

Access to personal data is restricted to individuals who are familiar with the legal provisions governing data protection and who have undertaken to comply with these provisions in accordance with applicable law. Such individuals may access the data only to the extent necessary for the performance of the contractual relationship.

 

3a.) Data Collection and Use by Third-Party Providers
By completing your booking, you agree to receive an email after your departure asking you to rate your stay at the hotel. For more information on how we may contact you, please refer to our Privacy Policy and Cookie Policy.

Schulz Hotels works with third-party providers to send this email. The use of your personal data by third-party providers is governed by their respective privacy policies.

We work with the following third-party providers:

TripAdvisor (TripAdvisor Inc., 141 Needham Street, Newton, MA 02464, USA) – For this purpose, we store your name and email address. Your name and email address will be transmitted to TripAdvisor and stored by TripAdvisor. For more information, please refer to TripAdvisor’s Privacy Policy at: www.tripadvisor.de/datenschutz.

The email you receive after your departure contains a link to TripAdvisor (TripAdvisor Inc., 141 Needham Street, Newton, MA 02464, USA). Once you visit these sites, third-party providers will process your data. Please familiarize yourself with these providers’ privacy policies. It is possible that TripAdvisor may also receive information from us if you are registered with us. For more information, please visit: https://tripadvisor.mediaroom.com/DE-privacy-policy

If you do not wish to receive emails requesting guest reviews, please notify us at least 5 business days before your arrival date by sending an email to marketing[at]schulzhotels.com with the following statement and your booking number: “I do not want to receive review emails.”

We cannot vouch for TripAdvisor and its partners (Disclaimer).

 

4. Where is your data stored?
Your personal data is stored within the European Union on our servers or in a secure cloud.

 

5. How long will your data be stored?
Your data will be stored for a maximum of three years after the accommodation contract ends. If you have subscribed to the newsletter or to receive offers, your data will remain stored until you unsubscribe.

 

6. What rights do you have regarding your personal data?
You have the right to obtain information about your personal data stored by us at any time and free of charge, as well as the right to have this data corrected, restricted, or deleted. You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format and to transmit this data to another data controller.

If you wish to exercise any of these rights, please use the contact form at www.schulzhotels.com or contact us using the contact information provided in Section 1 of this Privacy Policy. We will endeavor to respond to your request without delay, and no later than within the legally prescribed period, which is currently one month.

Our promotional or newsletter emails include an option to unsubscribe from the mailing list. All you need to do is click on the link provided.

If you believe that the processing of your personal data violates legal provisions such as the GDPR or the BDSG, you may file a complaint with the competent supervisory authority. As a rule, the competent authority is the State Data Protection Commissioner in the state where our company is headquartered.

 

7. Cookies and Similar Technologies
We use cookies to provide you with a better and more personalized service. Below, we explain which cookies we use, how we use them, and for what purposes.

 

What are cookies, and what do we use them for?

A cookie is a small text file that is stored on the hard drive of your device (such as a computer, laptop, or smartphone) and read by your browser. Nearly all websites today use various cookies to ensure that websites function as intended and that their design and features are displayed optimally for you. For example, cookies store your individual settings (such as login and language) and send them back to our website or another website when you access the site from the same device. To provide you with a better overview of the cookies we use, we have categorized them below according to their function and purpose:

Essential cookies allow you to navigate our website and use its basic features. We generally set these cookies only in response to an action you have requested (e.g., when you log in to a secure area of our website). These cookies are therefore essential for using our website.

We use functional cookies to recognize you when you return to our site and to offer you better and more personalized features. Our functional cookies collect only anonymous information and are not capable of tracking your activity or behavior on other websites.

Analytics and performance cookies allow us to measure how many visitors our website has and how it is used (e.g., which pages are viewed most frequently or whether error messages appear on certain pages). This helps us understand and analyze how our website is used so that we can ensure our visitors can quickly and easily find what they are looking for.

Marketing and targeting cookies collect information about your visit to our website, including which pages you visited and which links you clicked on. We use this information to show you advertisements that are relevant and interesting to you. We also use this information to limit the number of advertisements shown to you and to track the effectiveness of advertising campaigns. We may also share this information with third parties (e.g., advertisers) for the same purposes.

Third-party cookies. Schulz Hotels uses third-party services to better understand how you use our website and to show you relevant ads on other websites. These third parties (such as advertising networks and providers of external services like web traffic analysis) may use their own cookies. We obviously have no control over these cookies.

Google Analytics. Our website also uses Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, “Google”). Google Analytics uses cookies that are stored on your device and enable an analysis of your use of the website. The information collected for this purpose via the cookies is generally transmitted to a Google server in the United States and stored there. In the process, the IP address transmitted by your web browser is anonymized by truncation and is not associated with any other data (Google Analytics has been extended on this website with the code “gat._anonymizelp()” to ensure anonymized collection of IP addresses (so-called IP masking), i.e., the IP anonymization function in Google Analytics sets the last octet of IPv4 user IP addresses and the last 80 bits of IPv6 addresses to zero in memory shortly after they are sent to Google for collection; the full IP address is therefore never written to the hard drive).

Google uses the information transmitted by the cookie on our behalf to analyze the use of our website, to compile reports on website activity, and to provide us with other services related to website and internet usage. We do not use the data collected via Google Analytics to personally identify visitors to this website, nor do we combine it with any other personal data.

For more information, visit: https://www.google.com/intl/de/policies/privacy/partners/.

 

What can you do if you don't want cookies to be stored on your device?

If you no longer consent to our use of cookies, you may withdraw your consent at any time. To do so, you may use the options described below:

 

Changing your web browser settings:
If you wish to delete the cookies stored on your device and prevent cookies from being set in the future, you can change your browser settings. You can usually find the relevant browser settings under “Options,” “Tools,” or “Settings.” Depending on the browser you use, there are various ways to disable cookies. You can find specific information on this by clicking the following links:

Microsoft Internet Explorer
http://windows.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Google Chrome
https://support.google.com/accounts/answer/61416?hl=de

Safari
https://support.apple.com/kb/PH19214?locale=de_DE&viewlocale=de_DE

Firefox
https://support.mozilla.org/t5/Cookies-und-Cache/Cookies-1%C3%B6schen-um-Daten-zu-entfernen-die-Websites-auf-
Ihrem/ta-p/10212

Opera
http://help.opera.com/Windows/9.20/de/cookies.html

If you disable the use of cookies in your browser settings, you can generally still use our website. However, please note that you may not be able to use the website to its full extent or as you normally would. For example, certain features or options that rely on cookies may no longer be available.

Disabling Cookies Online
You can also disable certain cookies online by clicking the corresponding opt-out link provided below.

Analytics and Performance Cookies
Google Analytics and Optimizely
Marketing and Targeting Cookies
DoubleClick
Social Media Cookies
Facebook

 

8. Links to Other Websites and Social Media
Our website/app may from time to time contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we accept no responsibility or liability for these policies. Please review these privacy policies before submitting any personal data to these websites.

 

9. Changes to Our Privacy Policy
Any future changes to our privacy policy will be posted on our website at www.schulzhotels.com.

 

10. Contact
If you would like to contact us with questions regarding your personal data, please use the contact form at www.schulzhotels.com or write to us at the address listed in Section 1 of this Privacy Policy.

11. DialogShift
DialogShift chat application on our website

Our website uses the chat application provided by DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purposes of web analytics, operating the chat application, and responding to inquiries.

To enable the chat feature, chat messages are stored and a cookie with a unique ID is set—this is used to recognize you as a customer.

A cookie is a small text file that is stored locally in the cache on your device. This cookie allows our application to recognize your device and retrieve past chat logs. This cookie is stored for 90 days after its last use. You can disable cookies in your browser settings. However, the chat feature will not work without cookies.

The provision of information such as your name, email address, or phone number is voluntary and implies your consent to the temporary use and storage of this data for the purpose of contacting you until the end of our interaction. This personal data will be deleted after 90 days.

The legal basis for data processing is Article 6(1)(f) of the GDPR, based on our legitimate interest in providing effective customer service, conducting statistical analysis of usage patterns, and optimizing our offerings.

DialogShift provides further information at https://www.dialogshift.com/datenschutz regarding the collection and use of data, as well as your rights and options for protecting your privacy.

12. LeadInfo

Based on your consent (Art. 6(1)(a) GDPR in conjunction with § 25 TTDSG), we use the lead generation service Leadinfo B.V., Rotterdam (Netherlands). After you consent via our cookie banner, a tracking code is loaded that uses IP addresses to link visits to our website with publicly available company data (e.g., company name, industry, contact information). Two first-party cookies may be set to analyze user behavior on our website in a pseudonymized manner. Leadinfo tracking is activated exclusively upon your active consent via our consent banner. There, you can also revoke your consent at any time (opt-out). We have entered into a data processing agreement with Leadinfo in accordance with Article 28 of the GDPR.

’s Roles and Responsibilities • When Leadinfo acts on our behalf (e.g., displaying company visits in the dashboard), we are the data controller and Leadinfo is the data processor.
• When Leadinfo creates and uses its own company profiles, Leadinfo acts as an independent data controller. In this case, you may exercise your rights directly with Leadinfo B.V. (Email: privacy@leadinfo.com).

Daisycon Conversion Pixel
A Daisycon conversion pixel is also integrated. This pixel collects IP addresses to track transactions. It is also integrated only after consent is given via our consent banner.

Your Data Subject Rights
• For processing on behalf of a third party: We will delete your data from our system and forward your request for deletion to Leadinfo.
• For processing under our own responsibility: Please contact Leadinfo B.V. directly (privacy@leadinfo.com).
• For Daisycon pixels: You can exercise rights such as the right to access or the right to erasure directly with Daisycon.

Further information:
• Leadinfo Privacy Policy: https://www.leadinfo.com/de/rechtliches/datenschutz/
• Daisycon Privacy Policy: https://www.daisycon.com/en/privacy-policy