House rules

Dear guest,

Welcome to the Schulz Hotel. I have just returned from a trip to Borneo. There in the jungle, up to 50 families live under one roof in the traditional longhouses. So that everyone is happy, people show consideration for each other.
It’s the same here at the Schulz Hotel. We make sure that every guest can enjoy their stay – so please take a look at the following points.

Have a great time in Berlin.

Reception
Reception is staffed around the clock.
You can reach us by phone at +49 (0)30 214801529 or by e-mail at reservation@schulzhotels.com.

Arrival/Departure
On the day of arrival you can check into your room as follows
– School classes/groups from 16:00
– Adult groups and individual guests from 15:30
Earlier occupancy of the rooms is subject to availability and cannot be guaranteed.
The following check-out times apply on the day of departure:
– School classes/groups until 9:00 a.m., accompanying persons possible until 10:00 a.m.
– Adult groups and individual guests until 11:00 a.m.
You are welcome to request a late check-out in advance. If we agree to this, you can stay in your room until 14:00 for a fee of 25 euros per room. This service is also subject to availability and cannot be guaranteed.

Keycard
Each room is issued with at least one keycard, which you can use to open your room. Please return the card to reception when you check out. If you lose it, please let us know immediately so that nobody can gain unauthorised access. Unfortunately, we have to charge a fee of 5 euros for lost cards.

Luggage room
Lockable lockers are available in our luggage room for you to store your luggage. You can use these both before check-in and after check-out. Please note that there is a charge for using our luggage lockers.
Groups of 20 people or more can store their luggage in lockable luggage cages free of charge on the day of arrival. Unfortunately, we cannot accept any liability for this.

Locker
Valuables can be stored in lockable compartments in the shared rooms. Locks can be purchased from the snack machine opposite the lift. Further lockers are located in the lobby next to reception. You can obtain a key for these at reception.

Towels
Adult groups and individual guests as well as accompanying persons of school groups in single or double rooms receive towels – these are already included in the accommodation price. Group participants who are accommodated in shared rooms can borrow towels on request for a fee. Towels can be exchanged during the stay on request.

Meals
Breakfast is already included in the price of every school group booking. An individual breakfast time slot is set for each group on arrival – you are welcome to let us know your preferred times in advance. Changes can be made flexibly on site via reception.
You can eat as much as you like at the all-you-can-eat buffet. Please remember, however, that you may only take food and drinks with you with the express permission of the hotel.
You can order a packed lunch in advance for your journey. It contains a sandwich, a drink, a piece of fruit, a sweet bar and a savoury snack. You pick it up on the day in the breakfast room.
With our half board, you can enjoy a varied buffet in the evening in the form of a 2-course menu consisting of a starter, main course and a drink. Uncomplicated, varied and without having to search for a restaurant. Vegetarian dishes are of course part of the offer and we are happy to cater for intolerances.
You can easily book half board up to 14 days before arrival. Our themed evenings, such as the popular ‘Mexican Friday’, provide even more variety.
The catering area is self-service. Please take your used crockery and waste to the clearing station afterwards.
The guest kitchen is at your disposal if you would like to store or prepare your own food. You can store your food in the fridge provided – please label it with your room number, name and date. Our team regularly checks and disposes of unlabelled food. We accept no liability for any food you bring with you.

Smoking, alcohol, illegal intoxicants and weapons
Alcoholic beverages may not be brought into the hotel.
The serving and consumption of alcoholic beverages in the catering area of the hotel is subject to the Youth Protection Act. For groups, the instructions of the chaperones also apply.
Youth groups of 20 persons or more in shared rooms or school classes may be issued with wristbands on arrival in consultation with the group leaders. The wristbands identify groups that are not allowed to consume alcohol and must be worn throughout their stay.
Smoking is strictly prohibited throughout the hotel. Failure to comply will result in a fine of 300 euros. The same applies to tampering with smoke alarms and the unauthorised opening of emergency doors. If further costs are incurred as a result of non-compliance due to a fire brigade call-out or damage to hotel property, the hotel may charge you for the costs.
It is strictly forbidden to bring illegal intoxicants and weapons into the hotel. In this case we will, if necessary, issue an expulsion notice and in any case inform the relevant authorities.

Night-time quiet
Out of consideration for other guests, night-time quiet applies from 10 pm. Please avoid making noise in the rooms, corridors and outside areas and close doors quietly. Behave respectfully towards other guests, neighbours and the hotel team. If you do not respect the peace and quiet at night, you may be expelled from the hotel immediately.
Our staff are on duty around the clock. Checks are carried out at night. The entrances are locked at night, but you can open them with your key card.

Clothing
All visitors and guests are required to dress appropriately. This includes wearing shoes as well as tops and legwear. Visitors over the age of 12 are not permitted to wear costumes or masks (except for medical reasons). Schulz Hotels reserves the right, at its own discretion and at any time, to expel from the hotel any person who dresses in such a way as to cause offence to other visitors or to charge a penalty fee of EUR 300.

Visitors
Persons who have not booked a room at the hotel may only enter the rooms after prior notification at reception. After 10 pm, visitors may only stay in the public areas on the ground floor.
The hotel reserves the right to deny access in individual cases.

Lift
Please note the maximum payload of the lifts. If damage occurs due to improper use, you must pay the costs directly on site. The hotel cannot be held liable in this case.

Emergency behaviour
Emergency exits and fire escapes may only be used in an emergency.
In the event of a fire alarm, a loud signal tone will sound. Please leave the hotel as quickly as possible and do not go to your room. Lifts may not be used – use the stairs and emergency exits instead, which are labelled accordingly.
Please go to our escape meeting point, which is located on the green area between the wall of the East Side Gallery and the Spree, access to which is at the wall opening next to the hotel. Escape plans are displayed at the points designated by the fire safety authorities, at reception, on the room doors and in the corridors.

Cleanliness
Please do not throw any sanitary products or other objects into the toilet – nobody is happy about blocked toilets. There are sanitary bags and buckets for this purpose. Please leave your room tidy. We reserve the right to charge a cleaning fee in the event of heavy soiling.
For groups of 20 or more people/school classes, the following also applies: On the day of departure, rubbish must be disposed of in the appropriate bins (large rubbish bags are available at reception) and the beds must be stripped (pillowcases, duvet covers, sheets). A person accompanying the group is responsible for handing over the room to the staff.

Damage and deposit
You are liable for damage to inventory caused by negligence, gross soiling or costs for fire brigade or rescue operations for which you are responsible. If no person responsible for the damage can be identified in a group, the entire group is jointly and severally liable. The hotel may demand a deposit of up to 500 euros on arrival or during the stay. The deposit will be refunded on departure if no damage has occurred. If the amount of damage incurred exceeds the amount of the deposit, the amount must be paid directly on site or can be charged by the hotel or third parties involved afterwards.
The hotel staff should also be informed immediately of any damage to the rooms that is not your fault so that you do not have to pay for the damage. Furniture/inventory (chairs, blankets, etc.) may not be removed from the rooms.

Other
For reasons of hygiene, dining rooms may not be entered without shoes or in nightwear. Pets are not permitted in the dining rooms.
Some windows can only be opened to a limited extent for safety reasons. It is not permitted to throw objects out of the windows or shout from the windows.
The public areas of the hotel are under video surveillance for security reasons.

Commercial filming and photography
Commercial filming and photography may only be carried out throughout the hotel and on the hotel grounds with the written permission of the hotel management.

General Terms and Conditions
The hotel’s General Terms and Conditions also apply. You can find them on our website or ask for them at reception.
In the event of gross violations of the house rules, the general terms and conditions or the instructions of the hotel staff, we reserve the right to expel you from the hotel. Payments already made will not be refunded in this case.

Version: 04.07.2025