FAQ

Since 01/01/2014, a city tax of 5% has been levied on the room rate in Berlin. This percentage is already included in the price that is shown to you during the booking.

People who travel for business reasons are exempt from this tax. Please enter the company address as the billing address, we will not charge you the city tax.

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Online: VISA | Mastercard | PayPal | Apple Pay | Giro Pay | Google Pay | Sofortüberweisung (directebanking)

On site: only cashless payment. EC | VISA | Mastercard | Apple Pay

Schulz Hotel is located directly opposite the Ostbahnhof, from which long-distance trains, regional transport, buses and S-Bahn depart. Local public transport in Berlin is divided into different tariff zones – the Ostbahnhof is located in tariff zone A.

Main station: From the main station you can reach us with the S-Bahn S3, S7 or S9 as well as the regional trains RE1, RE7 or RB14 – in only about 15 minutes. You need a ticket for the tariff zone AB. Find more information on the webpage of the public transportation BVG.

The cancellation policy is based on the rate you booked. You can find all the information about this on your booking confirmation that you received by email.

Cancel booking here

If you have booked via another booking platform, please also use this platform to cancel.

You can park comfortably 50m away opposite at the Ostbahnhof. You can find more information here.

There are no parking spaces in the hotel.

The barrier-free parking spaces are free of charge for visitors with a disability ID! There are two e-car charging stations in the hotel.

Reception is open 24/7

Regular Check-in: from 3 p.m.
Regular Check-out: by 11 a.m.

On request, subject to availability and for a fee.

Early check-in: from 12:00 p.m.
Late check-out: until 2 p.m.

Check in now with the Schulz app.

With the booking confirmation you will have the opportunity to simply download the Schulz app.

After you have checked in online, you will receive a mobile phone key on the day of arrival with which you can go directly to your room without having to register at the reception.

With the booking confirmation you will have the opportunity to fill in your registration form digitally. This saves you time and does not have to fill out anything on arrival.

Tablets are available in the hotel to fill out the registration form. This reduces queues at reception, supports contact-free check-in and saves paper.

Do you suffer from an allergy or intolerance? Schulz has a few standards that support you: – There are no feathers in the bed linen. – Gluten-free bread at breakfast – alternative milk offer: soy, oats – Guest kitchen for your own food (supermarket in the train station opposite)

Are you under 18 years of age and would like to stay with us without being accompanied by a legal guardian? That’s not a problem – all we need is the following: – Authorization of a legal guardian – Copy of the identity document of the legal guardian – Minimum age 16 years Please send these documents using our contact form. You can download the authorization here.

Download Authorization here

For small children we provide a cot or buggy free of charge, subject to availability. In addition, the Schulz Arena is available for kids.

Breakfast:
0-3 Free
4-17 Reduced price

Overnight stay:
0-3 Free in parents’ bed or in a cot

We will gladly send forgotten items back to you for a fee if they can be found. Write us a message using our contact form. We'll get back to you as soon as possible.

We offer one barrier-free double room with bathroom per floor. There are also seven handicapped-friendly rooms with bathrooms available on each floor. All of our rooms are accessible via an elevator.

We are happy to provide you with a cot free of charge. Please send us a message or contact the reception.

You can receive your food orders in the lobby of the hotel. Orders may not be delivered to the floor or room. Feel free to use our guest kitchen, bar and restaurant to enjoy your meal.

If you have to send a package to us, please also note your booking number on the package and let us know in advance that we will safely accept your package.

Dogs are welcome for a small fee! (15 € / night)

We are happy to provide you with an ironing board and iron. Please just ask at our reception.

Would you like to go back to town before check-in or after check-out? No problem, there are lockers available in our guarded luggage room. Depending on the size of the overhead locker, we charge a fee of € 3 or more.

Our hotel is a 100% non-smoking hotel. Since we also welcome families and children, smoking is not permitted in the entire hotel.

Our high-speed WiFi is available in your room and throughout the hotel. And of course that is free of charge.

Our reception is manned around the clock.

For general questions or questions relating to your reservation process, you can reach us at the following number: +49 (0) 30 214 80 15 40

Or write to us using our contact form.

All of our rooms and windows are soundproof. Even if your room faces the street, you can look forward to quiet nights.

Would you like a room on the higher floors, close to the elevator, or a particularly quiet room? Or would you like you and your fellow travelers to be accommodated in adjoining rooms? Store your wishes in the comments field during the booking process.

We do our best to meet your request.

Schulz offer you these extra services

Free offers
Baby cot, buggy, iron, PC terminals, guest kitchen

Paid offers:
Breakfast, lockers, early check-in, late check-out, dogs