go back

/ ... FAQ

Booked through booking.com?

Changes in reservation/ cancellation

Did you book your room through Booking.com? Please make all changes in reservation and all cancellation request directly through booking.com.

Did you book a refundable rate through Booking.com? Then you will find a link in your booking confirmation with which you can cancel the booking (in accordance with conditions). 

For any further questions please contact the customer service of booking.com

Contact - do you have more questions?

Did you book your room through Booking.com? For any further questions as well changes in reservation and  cancellation request please contact the customer service of booking.com

Payment - when will you be charged?

If you have booked your room at our hotel through booking.com then the payment policy will be based on the rate you have booked. All information can be found on the booking confirmation you received by e-mail.

 For any further questions please contact the customer service of booking.com

To which conditions can you cancel the room?

If you have booked your room at our hotel through Booking.com then the cancellation policy will be based on the rate you have booked. All information can be found on the booking confirmation you received by e-mail.


For any further questions please contact the customer service of booking.com

Food

Breakfast - woke up hungry?

Our breakfast offers you an all-you-can-eat buffet for 9.50 €, including bio products, bread rolls, cereals, fresh fruits and changing specialties from around the world such as ramen soup or humus. Also vegan and gluten-free products are provided. Choose between juices, coffee, hot chocolate and tea.

Breakfast times: 6.30 to 10 am

Free of charge for children uo to 5 years, 6-16 years old pay 4,50 Euro

Regular price 9,50 Euro/day

Breakfast can be booked on spot during check in. 

Early Bird Breakfast to Go at Café Martha: 5.30 am to 10 am.

Lunch / dinner

Hungry Bear Canteen:

For big appetites: Hungry bear canteen offers trendy street food in a food market style. Guests order their choice of meal at the serving counter next to the open show kitchen. They are provided with a buzzer that let’s them know when their food is ready – the canteen works with selfservice and selfcleaning for all guests. When possible we work with local products.

On our menu: 

  • Soups
  • Salads
  • Burger
  • Pizza

Martha’s: Café & Bakery

Opening times: 2.30 to 5 pm

Martha’s opens at 5.30 am for an Early Bird Breakfast including coffee, orange juice and Croissant. At early hours it is serviced by the reception.

Regularly Martha’s offers snacks to go.

  • Sandwichs, Panini, Wraps
  • 2 daily choices of salad (ingredients can be added)
  • Cakes, cookies, pastry
  • Fresh fruits, muesli
  • Schulz Coffee

Martha’s story:

Martha owns a cute little café in Lisbon. When you look out of the window you can already see the glistening sea. This is where Schulz met Martha: Spending time in her Café he did not only fall in love with her delicious coffee but also with her beautiful smile.

Schulz Coffee:

The coffee that Martha is selling is not only delicious: It is also organic and fair trade. One of the places where the beans are produced is the cooperative Comsa in Honduras. The cooperative helps small farmers to acchieve higher prices in the fiercely contested coffee market. It also encourages them to better protect the ecosystem and environment while growing their plants. Schulz Coffee is produced in cooperation with Dallmayr. 

 

 

Bar & beer garden - ready for a drink?

Hungry Bear Bar: 


Opening times: 5 pm to 1 am (last order: midnight)

For relaxed evening hours. We offer beer, wine, longdrinks, coffee and other alcoholfree drinks. 

 

Beer garden: 

Between art and history: our beer garden is located right next to an original part of the preserved Berlin Wall.  

Guest kitchen – Be your own chef

Schulz‘ guest kitchen is the perfect place if you like to cook. The kitchen is equipped with stove, oven, fridge as well as cutlery, tableware and pots. In the nearby trainstation Ostbahnhof you can find  a supermarket that is open daily until midnight.

Check In/ Check Out

Check In/ Early Check In

Check in:

The booked room is available from 3 pm on the agreed day of arrival.

Early check in:

 

If the room is unoccupied at the time of your arrival, you may certainly check in, but this depends on the availability on the day of arrival.

Check out/ Late-Check Out

Check out:

The booked room is available until 11 am on the agreed day of departure.

Late check out: 

We can offer a Late Check-Out until 2 pm. This service will be charged with an extra fee of EUR 10,00 per room.

 

This offer may be considered based on availability on the day of arrival and has to be booked additionally at the Check-In.

Reception – Any questions?

Our reception is open 24/7. So you still can ask our staff anything at 3 am. 

Payment

City Tax

Since 01.01.2014 staying in Berlin requires a city tax, which is 5% of the price of accomodation. Guests who travel for business purposes are exempt from taxation. Please provide us a proof of your business purpose, otherwise we are forced to collect the tax.

Family discount - travelling with children?

Overnight stay:

Children up to (and including) 5 years stay for free in the bed of their parents, children between 6 and 17 years stay for free in a family room.

Breakfast:

Breakfast is free for children up to (and including) 5 years, children between 6 and 17 years get breakfast for 4,50 Euro per day. 

baby cot/high chair

We are happy to provide you with a baby cot for your child. Please drop us a message.

We also offer high chairs for small children and a welcome gift for all small children. 

How to book & to pay?

Unfortunately it is not possible to make a booking over our website without a credit card. Bookings cannot be paid on account. Cost assumption through thirds parties is not possible as well. 

Changes/cancellations

In case you made your booking through booking.com, you need to make all required changes or cancellations regarding your reservation through booking.com.

Arrivals

Parking – Travelling by car?

We offer 20 private parking spots. You have the possibility to park at the hotel for EUR 15,00 per day. From January on, we also offer parking spots with charging station for electric cars. Disabled parking spots are free!

Parking in the Schulz Hotel is subject to availability, reservation is not possible.

 

Alternatively, you will find another 365 parking spots nearby the Ostbahnhof. Please find more information on their website

Directions - Travelling by train or airplane?

Schulz Hotel is located only 5 minutes walking distance opposite of the trainstation Ostbahnof, where regional and long-distance transportation departs. 

Main train station (Hauptbahnhof): Starting from main train station Berlin you can reach us within 15 minutes with the city train S3, S7 or S9 as well as regional train RB14 and RE7. 

Airport Tegel: From main train station you can reach airport Berlin Tegel with a bus (TXL). 

Airport Schönefeld: Arriving at airport Berlin Schönefeld? Just take regional trains RB14 or RE7 and reach us within 20 minutes without having to change. 

You can find more information about public transportation on the website of BVG. 

Public transportation

Are you visiting Berlin without a car? No problem.

 

We are located just opposite the trainstation Ostbahnhof. Reach sightseeing spots and places of interest easily with public transportation. Please find more information and train/bus schedules on the website of BVG

Late arrival

Our reception is opened 24/7. Therefore arriving late is no problem.

 

Please inform us anyway if you should arrive later than midnight, so you are not getting marked as a Non-Show. 

Rooms

Room facilities – Ready for hotel luxury?

Our rooms offer high safety standards, soundproof windows as well as highspeed wifi, USB charging station, smart tv, plenty of storage space and ensuite bathrooms. Rooms offer space for up to 4 people – enjoy the hotel luxury at Schulz Hotel.

Bathroom – looking for privacy?

Each of our rooms is connected en suite with their own design bathroom, including a Queen-Size-shower and care products. 

Air conditioning

Air conditioning in the guest rooms  can be fully regulated by the guests. For ecological reasons the conditioning works only with closed windows, temperatures can only be lowered to a certain degree. 

Difference between twin and double bed

Our twin rooms are provided with two single beds. Double rooms offer a double bed. 

However, our single beds are flexible and can be pushed together.

Babybett – Baby on board?

We are happy to provide you with a baby cot for your child. Please drop us a message.

Barrier free – traveling by wheelchair?

We offer one barrier free room on each floor – including handicapped-accessible bathroom. On top of that each floor offers seven handicap friendly rooms including bathroom. All our rooms are accessible via elevator. 

Hotel

WIFI – always online?

Our high-speed-wifi is provided in your room and the whole hotel building. Free of charge of course. 

Smoking – is it allowed?

Our Hotel is a non-smoking Hotel. Smoking is not permitted in the whole building.

Washing laundry – travelling for a longer time?

Please feel free to use our laundry machine and dryer for your laundry. Tokens and laundry detergent are available at the reception. 

Luggage Room – discovering the city after check out?

Would you like to roam in the city before check-in or after check-out? No problem! Just leave your luggage in a locker in our guarded luggage room. Prices range between 3 and 6 Euro for 24 hours, depending on the size of the locker. 

Iron/ Ironing board – dressing elegantly?

We are happy to provide you with iron and ironing board. Please ask our staff at our reception.

Pets – brought a four-legged-friend?

Guests with snouts and paws are welcome in our hotel. Please note that we will charge 10 Euro extra per day. Please let our staff at the reception know during check in.

Berlin welcome card

Berlin welcome card offers you discount for sightseeing spots in the city and can be used as a ticket for public transportation. We don’t offer the card yet at our reception, however you can get your online ticket anytime.

Room requests

Soundproof – looking for quiet nights?

All our rooms and windows are soundproofed.

 

That means you can look forward to quiet nights, even if your room is directed to the street.

General room requests

Do you have a specific room preference? Would you like to have a room on a higher floor, close to the elevator, with view on Spree river or a very quiet room? Or would you like to have your room next to your friends/colleagues/family?

 

We are happy to note your room request, but even though we do our best, it cannot be guaranteed. General room requests may be considered based on availability on the day of arrival.

Special requests

Champaign bottle on the room? Roses on the beds? Balloons for a birthday? We are very lucky to have you spending the time of your life in our hotel. Unfortunately we are not able to fulfil special requests for logistical reasons.

However, our staff at the reception is very happy to provide you with information where to buy these things or where to celebrate special moments in Berlin. 

Groups

Group rates apply for bookings with min. 5 rooms or 10 guests in private rooms or 12 guests in multi-bed-rooms. 

Check In/Check Out

Check In – what time can I enter the room?

The booked room is available from 3 pm on the agreed day of arrival.

Check out – what time do I have to leave?

Dein Zimmer steht dir bis um 10 Uhr morgens am Abreisetag zur Verfügung. 

Checking-in for school classes

Welcoming

School classes are welcomed at our lounge Schulz Arena and informed about our house rules. 

Room occupancy

One of our receptionists will discuss the room occupancy with an accompanying person, give an overview over eating times and will be there to answer questions. 

Checking In

The booked rooms are available from 3 pm on the agreed day of arrival. In case your group arrives earlier, you can leave your luggage in our guarded luggage room. 

Reception – Any questions?

Our reception is open 24/7. So you still can ask our staff anything at 3 am. 

Food

Breakfast – woke up hungry?

For school classes in price included.

Our breakfast offers you an all-you-can-eat buffet, including bio products, bread rolls, cereals, fresh fruits and changing specialties from around the world such as ramen soup or humus. Also vegan and gluten-free products are provided. Choose between juices, coffee, hot chocolate and tea.


Breakfast times: 6.30 to 10 am

Lunch/Dinner for Groups – need to feed the pack?

Lunch/ Dinner, starting at 9,50 Euro per person and day

Buffet with soup, pasta, salad, dessert and a daily changing dish of German or international cuisine such as Burger, Schnitzel, Currywurst, Lasagna, Chicken, Hummus or vegetables. All dishes are pork free and vegetarian options are available. Special demands for people suffering from allergies upon request.

 

Buffet is available daily from 12 pm to 2 pm as well as 5 to 9 pm. 

Packed Lunch – going on a day trip?

Never hungry: we offer packed lunch including softdrink, fruit and snack (such as Sandwich). 

Payment

Payment - When and how do we pay?

Groups pay 10 % of the total price directly after receiving their booking confirmation. Eight weeks before arrival, the group will be charged the remaining 90 % of the total price. You can pay by credit card or money transfer.  

City Tax

Since 01.01.2014 staying in Berlin requires a city tax, which is 5% of the price of accomodation. Guests who travel for business purposes as well as school classes are exempt from taxation. Please provide us all needed documents, otherwise we are forced to collect the tax.

Arrivals

Parking – Travelling by coach?

The parking of the trainstation Ostbahnhof offers parking bays for coaches. Ostbahnhof is located just opposite the hotel, so you have a safe and short walk to our hotel. 

Find more information on the website of the parking. 

Directions - Travelling by train or airplane?

Schulz Hotel is located only 5 minutes walking distance opposite of the trainstation Ostbahnof, where regional and long-distance transportation departs. 

Main train station (Hauptbahnhof): Starting from main train station Berlin you can reach us within 15 minutes with the city train S3, S7 or S9 as well as regional train RB14 and RE7. 

Airport Tegel: From main train station you can reach airport Berlin Tegel with a bus (TXL). 

Airport Schönefeld: Arriving at airport Berlin Schönefeld? Just take regional trains RB14 or RE7 and reach us within 20 minutes without having to change. 

You can find more information about public transportation on the website of BVG. 

Public transportation

We are located just opposite the trainstation Ostbahnhof. Reach sightseeing spots and places of interest easily with public transportation. Please find more information and train/bus schedules on the website of BVG

Late arrival

Our reception is opened 24/7. Therefore arriving late is no problem.

 

Please inform us anyway if you should arrive later than midnight, so you are not getting marked as a Non-Show. 

Rooms


Room facilities – Ready for hotel luxury?

Our rooms offer high safety standards, soundproof windows as well as highspeed wifi, USB charging station, plenty of storage space and ensuite bathrooms. Student rooms offer space for up to 4 people – enjoy the hotel luxury at Schulz Hotel.

Rooms for teachers – single or double room?

Rooms for teachers offer quiet space to retreat to. Chose between double or single rooms. All teacher rooms are equipped with towels, desks and smart tv. Teacher rooms are located on the same floor as student rooms. 

Bathroom – looking for privacy?

Each of our rooms is connected en suite with their own design bathroom, including a Queen-Size-shower and care products. No need to step out on the floor in a pajama in the mornings. 

air conditioning -

Air conditioning in the guest rooms  can be fully regulated by the guests. For ecological reasons the conditioning works only with closed windows, temperatures can only be lowered to a certain degree. 

Barrier free – traveling by wheelchair?

We offer one barrier free room on each floor – including handicapped-accessible bathroom. On top of that each floor offers seven handicap friendly rooms including bathroom. All our rooms are accessible via elevator. 

Soundproof – looking for quiet nights?

All our rooms and windows are soundproofed.

That means you can look forward to quiet nights, even if your room is directed to the street.

Hotel

WIFI – always online?

Our high-speed-wifi is provided in your room and the whole hotel building. Free of charge of course. 

Smoking – is it allowed?

Our Hotel is a non-smoking Hotel. Smoking is not permitted in the whole building.

Luggage Room – discovering the city after check out?

Would you like to roam in the city before check-in or after check-out? No problem! Just leave your luggage in a locker in our guarded luggage room for school classes.