Manage or cancel booking

Dear guest,

Currently we are all in a situation we have never experienced before, and we do not know when it will pass.

In the past few days, the federal and state governments have issued new orders and recommendations for action to stop the spread of the corona virus. The safety of our guests and employees is also very important to us.

Therefore we close temporarily

A reopening of the hotel depends on the upcoming circumstances and is in close coordination with the recommendations of the federal government.

Please do not hesitate to contact us with any questions or cancellation requests - we will get back to you as soon as possible. Please understand if we need a little longer due to the many inquiries.

Take care of yourself and each other and stay healthy!

Cancellation conditions

Please contact us directly to understand which cancellation conditions apply to you in this situation. This also depends on your planned dates of stay. Given the fast changing situation, we cannot provide any other information here.

If the regulare cancellation conditions apply to you, the following is relevant:

I would like to change my booking:

To change your booking, you need to cancel your current reservation first. Afterwards you can simply place a new booking through our website. 

I have a free-cancellation booking:

The latest time you can cancel is shown on your confirmation e-mail and is in the property's local time zone. To receive a refund, you will need to cancel your reservation online. Once you cancel your reservation, the refund will be processed automatically – it can take up to 7 working days, until your refund is processed back to your card. 

I have a non-refundable booking:

As soon as you click "cancel" the property will be informed of your cancellation. The property reserves the right to charge you the total amount of your booking, even in the event of cancellation.

Please sign in to cancel your reservation

Didn’t find the answer you were looking for? Please find more information in our FAQs or contact our reservation department

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