Consumer arbitration proceeding


Information in accordance with § 36 VS BG (German Consumer Dispute Resolution Act) on participation in consumer arbitration proceedings: We voluntarily participate in the consumer arbitration proceedings. Responsible body:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.

Straßburger Str. 8
77694 Kehl

Phone: +49 7851 7957940
Fax: +49 7851 7957941

Email: mail@verbraucher

This arbitration body is a “general consumer arbitration body” in accordance with § 4 paragraph 2 sentence 2 VS BG. 4.


Information on Online Dispute Resolution

In addition to the possibility of contacting us directly and resolving disputes in this way, the European Commission has provided, in accordance with Art. 14 (1) ODR Regulation, a platform for online dispute resolution under the following link:


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